Refund policy
Returns & Refunds Policy
Effective Date: 20/6/25
Last Updated: 20/6/25
At Black Cat Camera, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 calendar days from the day you receive your goods.
To cancel your order, please email us at info@blackcatcamera.com with your order number and reason for return. You do not need to give a reason, but it helps us improve our service.
2. Eligibility for Returns
To be eligible for a return:
The item must be in unused, original condition and in its original packaging
The return must be initiated within 14 days of delivery
You must provide proof of purchase (e.g., order number or receipt)
Non-returnable items include:
Gift cards
Downloadable digital products
Customised or personalised items
Perishable goods (if applicable)
3. How to Return an Item
Please follow these steps:
Contact us at info@blackcatcamera.com to request a return.
We will provide you with a return address and instructions.
Package the item securely to avoid damage during return transit.
Use a trackable shipping service—we are not responsible for lost returns.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
4. Faulty or Incorrect Items
If you receive a defective or wrong item:
Please contact us within 7 days of receiving your order.
Include your order number and clear photos of the issue.
We will offer a replacement, exchange, or full refund.
We cover return shipping costs for faulty or incorrect items.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
A refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable, except where the item was faulty or incorrectly supplied.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@blackcatcamera.com and we’ll guide you through the process.
7. Contact Us
If you have any questions about our Returns & Refunds Policy, please get in touch:
Email: info@blackcatcamera.com